Today, Azure Communication Services announces the general availability of Email service, expanding its comprehensive suite of multichannel communication APIs. Businesses can embed email in their customer engagement applications to enhance their customer’s communication experience. This new Email service is powered by Exchange Online and meets the security and privacy requirements of enterprises. In addition, Azure Communication Services Email provides low code /no code capabilities through Power Platform and Azure Logic Apps. With in-depth analytics and engagement tracking capabilities, Azure Communication Services Email helps businesses improve their customer engagement and communication strategies.
Azure Communication Services Email provides an easy to use, comprehensive set of APIs that allow developers to send emails quickly and securely with rich content including images, videos, audio files, and documents.
Azure Communication Services Email provides key capabilities that enable efficient resource management, domain customization, low code integration, delivery analytics, and multiple sender support.
By combining Azure Communication Services Email with the existing SMS, voice, and video services, businesses can create a multichannel communication platform that enables high-volume notifications. This platform would provide a seamless experience for customers across all communication channels, consolidated in a single place. Azure Communication Services provides reliable and efficient message delivery at large scale, ensuring high performance and businesses with proven delivery track records can also request specific volume needs that the platform can fulfill.
Azure Communication Services Email prioritizes email delivery rates by supporting and enforcing Sender Authentication. Sender Authentication allows for the configuration of Sender Policy Framework (SPF) and Domain Key Identified Email (DKIM), which can help improve email deliverability. Please see Email domains and sender authentication.
Overall, Email is an important addition to Azure Communication Services platform and will help businesses unlock new possibilities when it comes to communicating with customers and partners alike. With its comprehensive set of APIs and powerful analytics capabilities, it provides a reliable foundation on which developers can build custom applications that integrate one or more communication channels into one unified experience for customers.
To learn more Email as service overview in Azure Communication Services
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.