Help customers reach your organization with click-to-call for Microsoft Teams Phone
Published Mar 26 2024 08:00 AM 1,553 Views
Microsoft

Click-to-call for Microsoft Teams Phone is now available. Organizations can enable customers to easily reach their sales and support members on Microsoft Teams with just a single click. By adding a click-to-call widget from Azure Communication Services onto a website, such as a “Sales” button that points to a sales department, or a “Purchase” button that points to procurement, customers are just one click away from a direct connection into a Teams call queue or auto attendant. Providing fast, personalized customer communications is critical for organizations, especially when customer requests can often be unscheduled, inbound voice and video calls.

 

“Click-to-call for Microsoft Teams Phone enables customers on an organization’s website to place inbound, ad-hoc calls to Teams call queues and reach the best available agent in Teams. The UI library from Azure Communication Services also helps us to build features that allow web users to easily connect to Landis Contact Center Voice Apps to automatically resolve issues or to connect with the most skilled Microsoft Teams user and provide expedient, excellent customer experiences.” - Matt Landis, CEO of Landis Technologies

 

Employees receiving calls from the click-to-call widget will be able to manage these calls in their familiar Teams environment. When paired with the Queues app, a Teams-native solution for organizations to efficiently manage customer engagements, team members will have a 360 view of their call queue performance. They can also access relevant customer profile information from their CRM tool in a side-by-side browser pop-out configured by their organization and can save time summarizing notes from their customer calls with Microsoft Copilot*.

 

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Explore and get started:

To read about even more innovations across Microsoft Teams check out the What’s New in Microsoft Teams, Enterprise Connect Edition

 

 

*Micrsoft Copilot in Teams Phone supports VoIP and PSTN calls and requires a Copilot for Microsoft 365 license. 

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Last update:
‎Mar 25 2024 08:24 PM
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