My understanding is timecoding is not available in ACS streams, is this going to be something that will change? We need to be able sync interactions with video during live communications and later when replayed via AMS.

Really hoping to see SMS integration come with Direct Routing as well. We are being forced to use other solutions today.

I have also posted the same question as @ChrFin regarding the availability of SMS for other countries via https://github.com/MicrosoftDocs/azure-docs/issues/75615It would be great to have this work item in the roadmap for this or next year though. The amount of integration that are possible by using...

When will SMS be available outside the US? I'm waiting for it to use in Europe/Austria...