Call transcripts are full of business intelligence that never makes it to your Customer Relationship Management (CRM) software. Customer sentiment, promised follow-ups, escalation signals – all lost ...

The Specialization Revolution Businesses across industries want AI-driven automation that actually meets their unique needs. Generic, one-size-fits-all solutions aren’t cutting it anymore. Think ...

We’re excited to announce that Azure Communication Services (ACS) is now Generally Available in Azure Government, including Video and Chat capabilities. This milestone empowers U.S. government agenci...

In this tutorial, you'll learn how to create an AI agent that can send emails on your behalf. We'll use Microsoft Copilot Studio and the robust infrastructure of Azure Communication Services to creat...

Ever missed an appointment because of a rigid SMS system? What if you could text a change and get an immediate, natural response that understands your intent and confirms a new slot quickly? In thi...

Microsoft today announced the General Availability (GA) of its Email Communication Service within Azure Government, a milestone that marks a significant advancement in secure and compliant digital co...

Azure Communication Services gives developers the building blocks for voice, video, chat, SMS, and more. But the real magic happens when you start combining those capabilities with other Azure servic...

In today's multi-modal communication landscape, both humans and AI agents can interact across multiple sessions—via chat, voice, or other communication channels. Managing those user sessions securely...