TS: Terminal Server Printing / Easy Print
is a printer redirection technology first implemented in Windows Server 2008, and allows terminal server printer redirection without having additional drivers installed.
Scoping the Issue:
1. When did the issue start and what was the last change made to the environment?
2. What errors are seen in the Application or System Event Logs?
3. How often does the issue occur?
4. Does the issue reproduce if printing directly to the Print Server?
5. Does the client have RDC 6.1 installed and either .Net Framework 3.0 SP1 or .NET 3.5 SP1?
6. Does the Client printer redirect in the Session?
In all instances, collecting either
with the General, Internet and Networking, Business Networks and Server Components diagnostics, or a Performance-oriented MSDT manifest must be done.
2. If you are experiencing formatting issues with Easy Print, install the following hotfixes:
3. Print jobs print blank pages – this is usually resolved by the following hotfixes:
4. The following Group policies must be enabled on the Terminal Server for a printer to redirect
Computer Configuration -> Administrative templates -Windows Components -> Terminal Services >Terminal Server-> Printer Redirection
Use Terminal Services Easy Print printer driver first
” key must be set to “Enabled” for Easy Print redirection
5. How to check that the printer is redirected from the client:
Open the Print Management Console.
Right-click on the session printer to be managed, select Properties, and select the Security tab.
Select the Advanced option, then the Owner tab.
Select Print Operators and click OK.
Re-open the printer’s Properties and select the Security tab.
Give the Print Operator
permission on the session printer.
Print Operators should use the “Manage Printers” permission only to perform the following tasks:
Delete any redirected printer
Open the print queue of any redirected printer
Manage jobs of any redirected printer
All other actions on the session printers such as renaming, setting printing defaults, printer properties, and printing preferences are not supported.
Server 2008/2008 R2 Easy Print Troubleshooting Guide (
Remote Desktop Services (Terminal Services) Team Blog (
Terminal Server Printer Redirection Event Logs (
For the full documentation about how Easy Print works, refer to this three-part blog :
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