We have a really short post for today, but one that may be helpful to a few of you.
One of our biggest call generators has always been the dreaded ‘Remote Desktop Disconnected’ or ‘Can’t Connect to Remote Computer’ error messages when trying to connect to a terminal server from a client. The problem with this issue is that there are a myriad of causes that all end up causing the same symptom. Since there are several causes for the same thing, there is a lot of information out there on how to troubleshoot the various causes. The problem is, all of this troubleshooting material is spread out in multiple Knowledge Base articles and who knows where else on the internet, and even worse, there is no way to tell which cause may be the root of the problem in a given case. So, even if you query the internet and find articles that mention the error message, the articles you find may or may not even apply to your situation.
Because of this, we got together and spent quite a bit of time creating a consolidated article that included all of the different causes and the troubleshooting steps for each. We originally created one large article (seriously, it was huge), but after reviewing it realized it would take a PhD in forensic document analysis to understand, so we broke it up into three articles; one for each OS generation. What we came up with is hopefully inclusive, accurate and easy to follow.
So, the point of this post is to simply point out the links to the three articles in question. If you are the administrator of any sort of terminal server environment, I recommend keeping these links in your favorites in case you need them in the future: