ADD / REMOVE PROGRAMS OR PROGRAMS & FEATURES APPLET
Description: When viewing the Add\Remove Programs applet, you may see incorrect information or the applet may not display at all. This may be caused by missing files, corrupt files, and or incorrect permissions.
Scoping the Issue: The first thing to determine is if the Add\Remove Programs applet displays at all or if the concern is with a single application. If the applet does not display, check to see if you can run appwiz.cpl to launch it. Determine if the rundll32.exe process is running when doing so.
The following are some things to try in correcting this behavior:
Data Gathering: In all instances, collecting either MPS Reports with the General, Internet and Networking, Business Networks and Server Components diagnostics, or a Performance-oriented MSDT manifest must be done.
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