SPOOLER HANG / CRASH
Description: Two frequent problems encountered in Windows printing involve either a hang or a crash of the print spooler (spoolsv.exe). There are many different reasons you may run into this kind of problem, but the data collection required for troubleshooting is similar.
Scoping the Issue: The first thing that needs to be determined is whether the spooler is hanging or actually crashing. We collect similar data in both scenarios, but with a slight variation.
Data Gathering: In all instances, collecting either MPS Reports with the General, Internet and Networking, Business Networks and Server Components diagnostics, or a Performance-oriented MSDT manifest must be done. Additional required data may include the following:
Spooler Hang: Make a note of the time the hang occurred. During the hang, we will need a series of dumps of the print spooler using ADPlus.vbs in Hang Mode. In general, capture 3 to 5 dumps of the spooler with about 30 seconds in between each dump. For more information, see our blog post, Capturing Application Crash Dumps – the basic syntax for ADPlus is in the post. Instead of using the –crash switch, use the –hang switch.
Spooler Crash: The information in our blog post, Capturing Application Crash Dumps outlines a number of ways in which you can capture a dump of a spooler crash, including ADPlus, DebugDiag and Dr. Watson.
Troubleshooting / Resolution: The steps below are some things to review and try:
Additional Resources:
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