Microsoft
First published on TECHNET on Apr 10, 2009


MSI: Windows Installer / UAC Issues (Vista+)



MSI: Windows Installer/UAC Issues (Windows Vista+)



Description: MSI: Windows Installer/UAC Issues (Windows Vista+) troubleshooting.



Scoping the Issue:


·         What is the error message?


·         Does this install fail on all machines?


·         Are the MSI Packages being installed via GPO?


·         Is this a 3rd Party Product?


·         Does the issue occur with UAC turned off?


·         Do other applications install successfully?


·         Is the user an Admin?





Data Gathering:


·         Collect MSDT/ MPS Reports .


·         Collect Procmon Log during the issue.


·         Configure MSI Logging and capture the MSI Logs.


·         Collect the HTM file of corresponding GPO using GPMC.





Troubleshooting / Resolution:


·         Review MSDT/MPS Reports for MSI related Events in the Application Log.


·         Review Procmon Log for Access Denied or Path Not Found error messages.


·         Review HTM file for an Windows Installer Specific and UAC settings.


·         Review MSI Logs for any Windows Installer error messages.




Additional Resources:


http://blogs.technet.com/askperf/archive/2007/02/20/the-basics-of-uac.aspx



http://msdn.microsoft.com/en-us/library/aa372468(VS.85).aspx



http://blogs.msdn.com/uac/



http://blogs.msdn.com/windows_installer_team/archive/2009/09/02/authoring-a-single-package-for-...



http://technet.microsoft.com/en-us/library/dd851376.aspx



http://msdn.microsoft.com/en-us/library/aa368560(VS.85).aspx