Forum Discussion
MicrosoftRoadmap for PDF reader in Microsoft Edge
MicrosoftWe recently made a fix in Edge 088, so it should be working now.
If the issue still persists, can i connect with you over DM?
Hello Aditi_Gangwar. I tried it again and I'm still getting the "Need Permissions" error when trying to open an IRM protected document in SharePoint using Edge. I'm running Edge version: 88.0.705.81
Update: I've also tried Canary Version 90.0.810.0
Same issue here. It seems that the users that are external users (guests) are unable to open the PDF files even though they have edit rights on the files. All other Office files work for them but PDF files say "Need Permissions". Other internal users that are in the edit group are able to open the PDF in Edge without issue. The guests users are in the exact same group and have the same permissions as others internal users. But it seems the guest users only get the "Needs Permissions", internal users do not get this error.
Doug if you have guests users, do all users (members and owners) get the same error as well or only guests ?
Doug Punchak and Aditi_Gangwar
Re-posting since my last post got deleted, possibly because of the link to the Microsoft download site I included.
Anyways, just so you know, the users (guests) that were unable to open the Sharepoint IRM-protected PDF files in Edge were able to open the exact same files using "Microsoft Azure Information Protection Viewer" that I had them install on their computer for testing. They downloaded locally the PDF IRM-protected files from the Sharepoint site and opened them (right-click, open with...) using MS AIP Viewer and it worked. They were also able to see that the files were protected by IRM and what were their rights on those files for them. So the protection is working and the files are protected properly.
So the files and their permissions are ok for their external (guest) user to open them. It really seems at this point that this is a bug in Edge and IRM-protected PDF files that only seems to happen for external (guests) users to our tenant when they open it in the browser (which was the only way to open them for us until I found MS AIP Viewer.
Hope this helps troubleshooting and unlocks some of us having the same issue.
- Aditi_Gangwar
pmonfette-ns: Thanks for sharing the details.
The support for opening protected files in other business tenants is currently being added, as mentioned as "
- Viewing MIP files protected in other tenants: This will enable you to view the files protected in other organizations, or in other tenants in the organization.
"
There is about a month's time before we're able to get it to Canary.
Do you also need to share the files with consumers?
Doug Punchak: Is the issue you're facing also with external customers?
Aditi_Gangwar and Doug Punchak The same guests were able to open up the same PDF that Edge was refusing to open but using AIP viewer (Azure Information Protection Viewer) after downloading the files locally from the IRM-protected Sharepoint site. So that confirms it seems to be a bug with Edge and guests users that are unable to open Sharepoint IRM protected PDF files. AIP classic client is being deprecated this month so I guess this Edge/IRM protected PDF bug needs to be fixed rapidly or else there won't be any more workaround to open those files. In the meantime the AIP viewer is your friend: https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttps-3A__go.microsoft.com_fwlink_-3Flinkid-3D838993%26d%3DDwMF-g%26c%3DXrlteKwfXYQQOdH4SY0K4vGE2mbzTeRYKli9iSebGmE%26r%3DzFyOTo_xTWX24ZmSy4soxQMGE9pSTBwadyT4g7YtFrc%26m%3D4E8B_JpjxJwWP0h4GQ0Dh-L45j2Tx0dr0jBmglKW_lk%26s%3DHDYriNQZHRgZ76fhZapMAEc7NFYZd3-kWQ0VnEGoHlg%26e%3D&data=04%7C01%7CDPerrone%40telesat.com%7Cdaf8d15925e94922e1fa08d8e3260af7%7Cfb8d338f7e5b498b97aa38cd3a213a70%7C0%7C0%7C637509099838075880%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=v2eHzWUAKH43FN0JIIXTGL5nPxsXeFwi2fsBLWivOL8%3D&reserved=0
- Aditi_GangwarThat shouldnt be the case. Let me connect with you over DMs.
Thanks for sharing this Doug!
