SOLVED

Voicemail Message Can't be Forwarded

Copper Contributor

Currently, Skype for Business Voice Mail messages are delivered to the user's inbox.  Both individual and server side rules will not forward Voice Mail messages.  This is a feature that is desperately needed.  Managers and co-workers need the ability to have voice mail messages forwarded to them to ensure accurate coverage and customer response.  Please consider fixing the bug that prevents this from happening. 

3 Replies
best response confirmed by Ken Kelly (Copper Contributor)
Solution

Hello Ken, I've been leveraging Microsoft Flow to deal with forwarding Azure Voicemail messages. See my blog on this at: http://realtimeuc.com/2017/04/auto-forward-azure-voicemail-messages/

Michael,
This is awesome! Very well written and works just as described. You also helped me get over my fear of Flow. The possibilities are endless. Great work!

I did the flow as described, but it seems to catch all emails with an attachment.   Not just voicemails.  How can I specify it to only run the rule on those messages?  

 

(voicemail left for me in my inbox, I need it forwarded to others everytime).

 

*Update: I added a requirement to the when the message is delivered of having "Voice Mail" in the subject and that made it only grab that type of message to run the flow.  Finally a solution to a year long problem!!!!! Thank you!

 

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1 best response

Accepted Solutions
best response confirmed by Ken Kelly (Copper Contributor)
Solution

Hello Ken, I've been leveraging Microsoft Flow to deal with forwarding Azure Voicemail messages. See my blog on this at: http://realtimeuc.com/2017/04/auto-forward-azure-voicemail-messages/

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