Forum Discussion
Plan for call center ACD solutions?
What is the plan for supporting call center ACD solutions with Skype for Business Online/Cloud PBX? All we have heard is that this requires SfB on-prem or a hosted partner and this isn't available f...
I think it depends on what kind of ACD solution. There are ACD's which work with SfB Online as they work using a federation route or client/endpoint integration. The real question is when the proper SDK's are supported in Online and when the ACD's are going to use these.