SFB Online call queue, incoming call list & voicemail

When someone calls into a call queue is there a way to view a report on these numbers calling in or can you only view if either a user picks up or the call is forwarded to another user.

also if the call in the queue is not picked up is there a way to create a call queue voicemail box, or to do this would i have to create a user, assign a phone system license, assign a number and use this for voicemail?