Outlook Customer Manager provides you with the ability to automatically organize all your customer information together – from Outlook, Exchange and Office 365. But your may have customer information in some other places – e.g. you may be managing customers lists in MailChimp to send them marketing campaigns, using Zendesk to solve support tickets, or working in FreshBooks to send invoices. With Outlook Customer manager you now have the opportunity to bring all your customer data into one place – your Outlook inbox.
One issue in keeping up to date information on customers is that you have them listed in a lot of different places. For example if you add a contact to MailChimp, you also want to see them in Outlook Customer Manager, since they may send you an email later. With Flow you can create a simple workflow, which every time you add a new member to a list in MailChimp adds it to Outlook Customer Manager. You can enable similar scenarios with SharePoint, FreshDesk and FreshBooks templates we've created in Flow.
Outlook Customer Manager lets you manage business contacts, but also a lot more information about them – so let's look at a more complex scenario. Say you own an interior design studio. And a lot of your customers find you through online search and reach your webpage. You want to make it easy for them to contact you and ideally provide their details, so you can have an informed response to their inquires.
To enable this, you have a form on your website where visitors can enter information, which will be saved some where. Ideally that exact same information entered into the web form will be automatically added to your customer relationship management system. With Microsoft Flow, this can be done in a few quick steps in Outlook Customer Manager. Let's see how this works.
One of the services available in Microsoft Flow is Typeform. Typeform allows you to create sophisticated web forms, which you can publish on your website. Using Typeform you can create a form, which includes fields, such as name, email address, company, request, budget and timeframe. You can publish that form on your website. We will set the submission of this web form as a trigger in Flow. So anytime someone submits an entry, Flow will be notified about it.
Once Flow knows that your customer has submitted information, it can act on it and update your Outlook Customer Manager. From the name and email address, it can create a new business contact. Using the company name, it can create and link the company. It can create deal, link it to the business contact and fill in the request as name, the budget as amount and the timeframe as close date. Last but not least it can create a new activity, which shows up on the timeline of the contact it created.
It is easy to get all your customer information in one place – in your Outlook inbox. Start with one of the Flow templates we've created for Outlook Customer Manager or simply create one of your own.
Also see our support page on Microsoft Flow integration.
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