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Groups not visible in Outlook 2016 (professional version)

bart vermeersch
Regular Contributor

Groups not visible in Outlook 2016 (professional version)

Hello,

 

What can we do to fix or troubleshoot the following isssue:

 

In Outlook Online we can see our office 2016 groups, but in Outlook 2016 we see no groups listed below the header "Groups".

 

Outlook 2016 professional is installed (not ProPlus).

 

Cached mode is on and recreating the profile didn't solved it.

 

Bart

8 Replies

Re: Groups not visible in Outlook 2016 (professional version)

You say no groups are listed but is there a 'Browse Groups' option from the toolbar or by right clicking on the Groups header in Outlook 2016? Is it empty or not showing up?

Re: Groups not visible in Outlook 2016 (professional version)

Re: Groups not visible in Outlook 2016 (professional version)

Thank you for repyling!

 

In the Office 2016 ProPlus version I know there is a "Groups" section in the home tab (Christophe) and also the Browse functionality in the tree (Cian). But in Professional version, I can't find either of them. In the left side tree, there is a heading "Groups", when expanding it only says (translated from Dutch): You are not subscribed to any groups.

 

Bart

Re: Groups not visible in Outlook 2016 (professional version)

Hello.

 

Just had the same issue. And some groups were missing to be displayed as well.

Do you have the x64 version installed? It was my case and had to uninstall/reinstall 32 bits version, which is working fine (group tab in the ribbon & all groups correctly displayed).

Re: Groups not visible in Outlook 2016 (professional version)

@bart vermeersch did you find any solution for this issue?

Re: Groups not visible in Outlook 2016 (professional version)

We've upgraded most of our PC's. I'm not 100% sure, but I think it was related to the older version of Office 2016 Professional.

Re: Groups not visible in Outlook 2016 (professional version)

Hi Bart,

 

I'm having this same issue. Do you know what version of office you upgraded to?
I'm using the 32 bit version and having the exact same issue with Outlook 2016 Professional.

 

I've attached a snapshot of the tab where the group should appear. 

 

Hopefully you can help me out.

 

Cheers

Re: Groups not visible in Outlook 2016 (professional version)

Same here.

I'm running:

  • Microsoft Outlook Professional Plus 2016
  • MSO (16.0.4549.1000) 32-bit

 

On the OS:

  • windows 10 enterprise
  • version 1607
  • build 14393.2189

I have created an Office 365 group using outlook online, but cannot see it in the desktop application:

groups-problem.PNG

I am logged into my office 365 institutional account within Outlook desktop.

 

I hope this information helps.