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Microsoft

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Edit: Survey results as of August 6, 2019: Thank you to all who participated in the survey! Here are the top 5 takeaways from your responses:

  • Who: Admins and adoption/change management teams start with support from decision-makers and leverage power-users.
  • Challenges: Lack of time, executive support/budget, metrics, training resources, and the complexity of newer apps.
  • Needs: Adoption statistics and product roadmaps to help plan, plus training in the form of business scenarios and short, guided tutorials and videos.
  • MS Comms: It’s ok for Microsoft to communicate to end users only if admins/adoption teams can control/customize frequency and content.
  • Portal: Admins/adoption teams want all content centrally stored and navigable for easy referral and use.

 

Survey request as of June 12, 2019: Microsoft is looking for IT professionals like you to provide feedback on end user adoption and engagement for Microsoft 365 / Office 365 through a brief survey. Topics include key challenges in your role, end-user adoption and engagement practices, and preferred communications from Microsoft. Your feedback will help drive the types of content Microsoft develops for you and your end-users.

 

To qualify for this survey, you must meet the following criteria:

 

  • Your role involves end-user training / change management / adoption of Microsoft 365 & Office 365 applications
  • You are not in government or education sectors
  • Your organization has at least 150 employees / seats on Microsoft 365 & Office 365 subscription
30 Comments
New Contributor

Hi @Dhruv_Jain,

 

I've already completed the survey from your link. It took longer than expected.

 

Now, what? Is someone going to receive a reward?

 

waiting for your answer,
khello.-

Occasional Contributor

When will you be publishing the results and MS's plan to address results? Thanks!

Occasional Contributor
In the survey, there is no Taiwan nor North Macedonia.
Occasional Contributor
In the survey, there is no Taiwan, North Macedonia, Kosovo, South Sudan, Palestine; also there are two entries of North Korea and Democratic People's Republic of Korea, which should be the same country.
Microsoft

Mis-post

Frequent Contributor

Thank you for asking us. I provided my feedback. I'm looking forward to those customizable training content. I hope we will be able to decide what learning content is shown to which users and in what way (email or Biz Bar or other ways). But I'm more interested to select the topics, than to decide the category (tips, downloads etc). Soemthing that you didn't ask in the feedback survey, or at least I don't remember.

Occasional Contributor

@Laura Williams -- yikes, it would have been nice to know it was a "screening" survey for the possibility of a more in-depth survey later. Definitely took too much time if it's just a screening survey. Disappointing.

 

Occasional Contributor

Until Microsoft can adequately block phishing attempts pretending to be from Microsoft, I do not want any direct communication from Microsoft to end users. If Microsoft opens up more avenues of communication with end users, this makes it that much easier spammers to tailgate on those communications and increase the likelihood that someone will get compromised.

Occasional Contributor

You guys are scaring me...

 

The "biz bar" has been used exclusively for warnings up to this point. Example:

bizbar.png

 

This is not the right tool to drive end-user training.

 

Also, adoption is hard enough to drive without Microsoft constantly pushing new products. Like the discovery this week:

 

kaizala1.png

Senior Member

Hi @Dhruv_Jain , just received an email to my @finance.nsw.gov.au email address , maybe if Government organisation do not qualify for your survey then you could filter them out of your mail campaign ? 

Occasional Contributor

Why not allow Education or Government workers participate? 

I work in Education I'm always looking to improve adoption and engagement.

Regular Visitor

In my case, I work in a subsidiary linked to a larger global corporation.  I answered the 365 user question on the very low end and became disqualified.  Nevertheless, my challenge as a PM is that I need a communication bridge between different regional platforms & systems not linked in the same network.  In the US, we use 365 Premium, I'm aware that 365 Business is used in most of our global locations in the UK, AU, NE, FR, India regions. We can add each other to Teams but it's not as smooth as I'd like.  I tried planner - but again its limited; SP has its drawbacks as well as Microsoft Project web app.

I will soon embark on an enterprise level project upgrading a reporting system - and continue to debate whether I need to create a SP site to centralize information - with the biggest drawback that if the emails are not in your corporate directory its limited & challenging to share and centralize (moreso for outside users). 

As I stated before, your apps need to be streamlined to work together without the extra effort of having to separately add in another instance.  It'll be ideal to create a project plan, add others to view it without having to pay for essentials or exporting to excel; for tasks and items to be integrated into tasks lists automatically - linked through planner or taks or SP depending on the permissions - with the added bonus that anyone can update or answer if their task is complete or not.  A little AI logic is not a bad idea either - like a personal assistant providing project health or upcoming stats.  Or how about AI, giving a wkly report on risks, overall health, and where issues are.... 

My wish list:

1. Important to provide the flexibility for PM's to design their plans integrating different components.  In my case establishing Organizational frameworks using different tools is important, a little bit of lean management, combined with six sigma, add PDCA where applicable as well as PMI, SDLC, and lets not forget stage gate + kanban + user stories + TQM. 

2. NEED TO be able to integrate flawlessly with apps like - confluence & Jira, Trello.... 

Help companies become agile - provide the tools that provide flexibility, seamless integration between apps (only 1 task manager needed) ability to push tasks/communications as required or scheduled, automation of processes, reminders within reason - just consistency all around. Strive to provide the best quality product not quantity of similar apps that don't play nice with each other.   

By the way - I received confirmation - our global offices all use Office 365 business & Premium. Good luck! 

 

Regular Visitor
Nice topic in the survey, thanks. Done.
Frequent Visitor

Interesting to be excluded from completing the survey based on being a part time employee. 

Regular Visitor

paradox.png

 

What a brilliant way to ensure you only the the answers you want!

 

As for the development suggestion, make it so that you can swap Teams conversation view similar to Outlook (most recent on top, threads collapsed to one line, unread bolded). 

This way you can imitate both Slack and Outlook with Teams, and cover both use cases.

Established Member

@JustAnotherITGuy I saw the Kaizala notification on the message center recently - MC177244

Occasional Contributor

Looking forward to see the outcome of this!

Occasional Visitor

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@Dhruv_Jain wrote:

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Microsoft is looking for IT professionals like you to provide feedback on end user adoption and engagement for Microsoft 365 / Office 365 through a brief survey. Topics include key challenges in your role, end-user adoption and engagement practices, and preferred communications from Microsoft. Your feedback will help drive the types of content Microsoft develops for you and your end-users.

 

To qualify for this survey, you must meet the following criteria:

 

  • Your role involves end-user training / change management / adoption of Microsoft 365 & Office 365 applications
  • You are not in government or education sectors
  • Your organization has at least 150 employees / seats on Microsoft 365 & Office 365 subscription

 

If you meet the criteria above, please follow the link below to take the survey:

https://paradoxes.co1.qualtrics.com/jfe/form/SV_8dJN696MzjWodi5


I just found the the Customized Ribbon (on top row), some icons are hidden (not enough space), like icons "Set print area", "Page Setup", "Print Preview Full screen" is in hidden area.  And these icons doesn't work.  After we move from hidden area to open area, it works well.

Can you please send this feedback to developer team to solve.

Thank you,

suwatu@gmail.com

20 Jun 2019

 

 

 

New Contributor

Sorry, I responded a day late. but good survey.

Any plans to ask about resources for Microsoft 365 business and implementations under 150 seats? 

Occasional Contributor

Request to take part in survey arrives on 19th and only valid on 19th? Typical that would be a day I have no internet access.

Will be staying at previous 365 version until we get option to select icon style/size/color as we wish, I'm sick to death of not having control over how our systems look and function for efficiency. Installing a language pack should not result in program version update without any user input! Most of our clients use Apple pcs, or windows-based pcs with free office software. We could well be joining them. Microsoft seem to pay little attention to real-world problems of serious users of Office that extensively mod their installations so as to be tailor-made to their needs. We don't care about eye candy. We want our functionality and efficiency maintained, and if you must supply gimmicky stuff, at least give us a choice not to have/see it.

Senior Member

highly disappointed that I missed the opportunity to take this survey! It had a very short shelf like, like ONE DAY! I just returned from vacation and missed the chance t contribute. Can this be reopened/extended for just a bit???

Occasional Contributor

Ed's so right, a window of ONE DAY, is that really how 'interested' Microsoft is in end-user opinions?

Senior Member

@Susan Coward @Ed Aldrich 

Microsoft needs to learn in a world where "scams" often use "hurry up, you must do this now" scare techniques to get people to fall for their scams, that seasoned IT professionals are very wary of anything that says it is a "do this immediately" task.  Often it takes days to research to determine if it is a scam or not (even if it appears to come from a reported trusted source, many of us are just not trusting enough to blindly click on a hyperlink without doing extensive research first).

 

Shame on you Microsoft ( and @Dhruv_Jain ) for your "one day only" survey.  You should know better. 

Occasional Visitor

Awww, I missed the survey...  :(  

Occasional Contributor

sorry but 19.06. was a Holiday in Germany :(

Missed the Survey...

Established Member

Sorry but missed survey...

Regular Visitor

Hi, I would like to ansvar your survey but i was to late to answer it. I would liked to share my ideas for adoption with you another time.

Deleted
Not applicable
I just saw this email and the survey already expired. Please allow couple of hours to complete for those who are busy
Regular Visitor

I'm sorry, when I saw this survey already expired. I hope to contribute in the next time.