Forum Discussion

Iron Contributor

May 04, 2019

Sync Broken - "couldn't connect to server" - How do we get sync to work?

A number of us are unable to sync our profiles across devices. We get the same error message, "Couldn't connect to the server. Retrying ..." We've also submitted feedback to the dev team. Has an...

ikjadoon

Bronze Contributor

Jul 05, 2019

v-gapart Did this bug get fixed? I've had errors with Sync ("Sync isn't available right now. Please sign out and in again, etc.") and after repeated sign out/in cycles, no luck. This bug appeared almost the same time as this thread.

Since it's a different error, I'm not sure if it's the same bug?

Version 77.0.197.1 (Official build) dev (64-bit)

v-gapart

Former Employee

Jul 08, 2019

ikjadoon
We are aware of the Sync issues and are still working to resolve them as they recur or change.

Gabriel

ikjadoon
Bronze Contributor
Jul 09, 2019
v-gapart Thank you so much for the response. FWIW, I have the same version on two systems (both Win10 Pro x64 1803 / 17134.829): only one system is having constant sync disconnects.

However, for the past ~12 hours, I have not noticed a single disconnect, so perhaps it has been fixed!