Forum Discussion

Copper Contributor

Jun 25, 2019

Subtitles Edge Dev

On Netflix, CC subtitles appear correctly but remain on screen until the next one, often for minutes at a time.

Former Employee

Jun 26, 2019

Thanks for taking the time to report this issue.

We are aware of this issue. It seems to be triggered more while in full screen mode also.

Thanks for your patience while we take care of this issue,

Frank

ms4132
Iron Contributor
Jul 29, 2019
V-FRROME Brian Wall

I recently reported this using the smiley feedback and am still seeing this on Amazon Prime and Netflix. Some other sites don't have this issue even in full screen mode.

This is still happening today on Edge canary 77.0.230.0. It does not happen on Edge Legacy.

Is there any news on resolving this issue?
- V-FRROME
  Former Employee
  Jul 30, 2019
  ms4132
  
  I just tested Netflix with both Dev and Canary and did not seem to run into any issues with fullscreen or windowed with the subtitles.
  
  Are you using any extension?
  
  You might have to clear your browsing data as a possible fix, before thinking about reinstalls.
  
  Type this into your address bar edge://settings/clearBrowserData
  
  Thanks,
  
  Frank
  - ms4132
    Iron Contributor
    Jul 30, 2019
    V-FRROME
    
    Subtitles are working correctly on Netflix for me today. I am not sure what corrected it. I updated to Edge Canary 77.0.232.0. I also disabled the three extensions I use and removed the three flags I used. I enabled the three extensions and tested and it worked correctly. I then enabled the three flags one by one and it continued to work correctly. So I am not sure if the update or the disable/enable steps fixed it, but it is good to have it working correctly again on Netflix.

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