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Final Update: Sunday, 20 October 2019 22:57 UTC

We've confirmed that all systems are back to normal with no customer impact as of 10/20, 22:26 UTC. Our logs show the incident started on 10/20, 21:05 UTC and that during the 1 hour &  21 minutes that it took to resolve the issue some of customers in Central India might have experienced data gaps for platform and custom metrics.

  • Root Cause: The failure was due to an issue in one of our backend services.
  • Incident Timeline: 1 Hour & 21 minutes - 10/20, 21:05 UTC through 10/20, 22:26 UTC

We understand that customers rely on Application Insights as a critical service and apologize for any impact this incident caused.

-Saika