Hello AskPerf! My name is Susan, and today we are going to discuss an issue where printing through Office applications only produce 1-2 pages out of a multi-page document.
For example, you have Windows 2003/2008 Print Server with (e.g. Lexmark Universal v2 PS3 (2.2.5.71)) and Windows 8.1 clients attempt to print from Office applications; only the first page or 2nd pages will print.
Other symptoms you may observe:
Cause There are two main causes of the behavior above. The first is missing fonts from the Print Server - the buffer simply fills and overflows and only ~2 pages will print. The second cause is a legacy Bluetooth service is installed as well as its add-on component.
Resolution #1
Install the missing fonts on the Print Server. You do not need to install Office, only the fonts.
Here are the fonts that should be installed:
Fonts that are installed with Microsoft Office 2013 products
Fonts supplied with* Office 2010
Office 2010 printing errors with Calibri font when printing through a Windows Server 2003 or 20...
Resolution #2
For the Bluetooth Driver, there are two pieces: the service as well as the add-on that is registered under the Office applications. The add-ons should be disabled for all Office applications under multiple keys.
Option 1
Option 2
a. Please confirm it is completely uninstalled via checking MSCONFIG and running Services.msc
b. Next, you will need to modify registry keys in two locations and change the loadbehavior to 0 or delete.
For example : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\AddinsBtmoffice.connect
And also under BTMOffice.connect is loaded in Access, Excel, Project, Outlook, Powerpoint, Word for each application.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Access\Addins\AddinsBtmoffice.connect
And also under BTMOffice.connect is loaded in Access, Excel, Project, Outlook, Powerpoint, Word for each application.
Option 3
a. Stop the service from running in Services.msc
b. Change the loadbehavior in the above registry keys to 0
-Susan
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.