Steven_Koppens's avatar
Steven_Koppens
Icon for Microsoft rankMicrosoft
May 29, 2022
Status:
Planned

Integration for Universal Print and Dynamics 365 Finance and Supply Chain Management apps

Customers who are using Dynamics 365 Finance and Supply Chain Management apps are unable to use follow-me printing and secure printing with the Document Routing Agent (DRA) instead they have to print...
CharissaStevens's avatar
CharissaStevens
Copper Contributor
Nov 28, 2022

Hi Jimmy_Wu Rani_Abdellatif ,

Indeed the way DRA is currently working is not good for the printing of configurable business documents as well.
They are always printed in PDF and when DRA is running as a service, they get put in a separate directory. When running as desktop app, Acrobat reader opens on the print server to be able to print the document.

Indeed not really userfriendly as well.

Invoices need to be printed in different store locations, production documents in different production sites, logistics documents in different warehouses ... .
Most cases where we run into this issue is related to sales, production and/or logistics.

A lot of customers are very disappointed in the behavior of the DRA.
They need to have an external application (--> extra license and support cost) to do their document generation because the DRA can't fulfill their printing needs for the electronic reporting documents.
Or they need extra tools on the print server to automate printing.

So this universal print (if it works as I understand it does) would kind of be the missing link that we need.

Also referring to this Yammer post where we have been requesting this for quite some time now.
https://www.yammer.com/dynamicsaxfeedbackprograms/#/threads/show?threadId=1074829365739520

 

Richard Dickinson was also looking into this on the Yammer Thread.

 

Many thanks!

kr

Charissa