We only have the link to cancel or change the appointment in the confirmation email. So, if the customer deletes the confirmation email, it is impossible for him/her to cancel or modify the appointme...
Clients often schedule weeks out, then have an important thing come up. The reminder email is often what causes them to remember that they cannot make a scheduled appointment, and they feel frustrated that they have to send an email to change or cancel the original appointment. and I am frustrated that it also causes many no shows when they could quickly click a "Cancel" or "reschedule" link/button. My dentist office has this feature when I get my reminder. It seems intuitive nowadays that all scheduling apps would have this feature on reminder emails.