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rojose3006
Copper Contributor
Aug 14, 2025
Status:
New

Subject: Disabled GPT-5 Button and Missing Copilot in Word, Excel, PowerPoint

Hello everyone,

I’m developing a complementary app/feature in Office 365/Power Automate/etc., and I’m encountering a couple of issues that I can’t resolve. Here are the details:

Description of the issues:

Disabled Button: The button name in my interface is disabled for no apparent reason. It doesn’t get activated even when all conditions for it to be enabled should be met. There are no error messages, and the browser console doesn’t show any relevant warnings.

Missing Copilot Button (GPT-5): In my Microsoft 365 apps (Word, Excel, PowerPoint), the Copilot (GPT-5) button is not showing up. I’ve checked the settings, but it seems it’s not enabled or appearing in the interface, even though it should be available.

Environment:

Microsoft 365 Apps: Word, Excel, PowerPoint
Platform Version: [Indicate the version of Office 365 you’re using]
Development Language: [e.g., JavaScript, C#, VBA, etc.]
Additional Dependencies: [If you’re using any external libraries or APIs, mention them here]

What I’ve tried so far:

I’ve checked the events associated with the disabled button, but it remains inactive.
I checked for errors in the console, but didn’t find anything relevant.
I tried clearing the cache and reloading the page, but the issue persists.
I reviewed Microsoft 365 documentation regarding Copilot (GPT-5), but the button still doesn’t appear in my interface.

Question:
Has anyone experienced a similar issue or knows what might be causing:

The button to stay disabled without any apparent reason?

The Copilot (GPT-5) button to not show up in Word, Excel, and PowerPoint?

Any help or suggestions would be greatly appreciated.

Thank you in advance!

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