In the classic Outlook I can add Inbox folders of shared mailboxes to Favorites, easily detecting and accessing new emails sent to any of mailboxes I manage.
In the new Monarch Outlook, this is no longer possible as only my personal folders can be added to Favorites.
67 Comments
woohooo! we are at a 1-year anniversary of this request and still not even a single response.
we really need this
this is very annoying and quite incredible
Please add this feature. It's frustrating that it has been promised for literally years now and we still cannot do this. New Outlook is missing this major feature of being able to keep your shared mailbox visible. We should be able to pin it as a favourite.
Yes this is ridiculous, switched back and won't be deploying for this reason alone - shared mailboxes and easy access/visibility to them are an essential part of any corporate environment. I'd actually go a step further and request that they aren't shoved into a subfolder of my mailbox, these should be at the top level just like any other mailbox!!
Edited to add: The new interface is actually very accessible and FAST, so I hope this issue is fixed as I DO want to use the new version!
Yep, gonna have to keep the old Outlook around and use it for the shared mailboxes that I monitor until MS gets this in place.. Sigh.. Nice a quick though, so look forward to being able to fully cutover to it.
We agree this is a critical feature and the New Outlook is unusable until it is added.
I am eagerly anticipating the release of this feature, as it represents a significant "quality of life" enhancement that is much needed. For the time being, we will continue using the previous version of Outlook.
This is ridiculous.. we want to use copilot, only available in new outlook. but new outlook doesn't have automatic capitalization of i to I, and no shared mailboxes.. what a joke
For me still a reason why I use both Outlooks side-by-side. It's a huge productivity killer!
I agree that this is a showstopper for the New Outlook.
However - I do believe that this is on the M365 Roadmap:
https://www.microsoft.com/en/microsoft-365/roadmap?filters=Outlook%2CIn%20development&searchterms=375635By doing this it will (hopefully) be possible to place the Inbox in Favourites also in the new client.
