intermk
Mar 19, 2024Copper Contributor
Status:
Closed
Remote Desktop for Mac - slow when using high poll-rate mouse
Hello,
We've been having this issue for years now. Whenever we use a Mac with a mouse that polls often (i.e. 1KHz), Remote Desktop for Mac becomes painfully slow to use.
Our workaround is to use our Magic Trackpad, or built-in trackpad if on a laptop.
I followed the support link in the Mac App Store and was led here - so this is where I'm filing the bug report. If anyone knows a better place, please speak up.
Thanks!
- TaniaMariscal
Microsoft
Status changed:NewtoClosedWe are sorry you are running into issues. To discuss issues we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)
We recommend to review our troubleshooting section first. The other option you have is to open a support ticket through the Azure Portal.