Hello,
I use Microsoft Remote Desktop regularly on both Windows (Surface Laptop 5) and macOS (MacBook Pro M1 Pro), and the macOS client has some significant issues not present on the windows version. I was wondering if this is due to some misconfiguration on my end or the features just work better on windows. Here is a list of issues that I face in the macOS version of remote desktop but not on windows:
- Low quality audio and static noise on any sound coming from the remote desktop (including teams)
- High latency in inputs when multiple monitors are connected (connected to the same network as compared with Windows)
- Videos from any source (sharepoint, youtube, teams) do not play
- Degraded webcam quality in teams compared to native macOS
Thanks! I'm using the 10.9.6 beta version of the macOS client. Would be glad to hop on a call or give more information if necessary.
7 Comments
TaniaMariscalMicrosoft
Status changed:NewtoClosedThis forum is focused on Azure Virtual Desktop Feedback. The Windows App feedback has transitioned to https://aka.ms/app_WindowsAppFeedback. If you are running into issues, we recommend to share your problem on our Tech Community forum (https://aka.ms/wvdtc) or open a support ticket after you have reviewed the troubleshooting options in our documentation (Windows Virtual Desktop troubleshooting overview - Azure | Microsoft Docs)
Same issue here, tried on both MBP M1 and Mac Mini M4. Not a network issue or output device issue for the sound. laggy when using multiple monitors but seems to be more of a Teams issue? I'm also using the latest MacOS. Issue has been around since I tested it the first time in 2021. Also above it says 6 comments but I can only see one, WT?
When I tried out the Mac Client there were problems changing the resolution on resize. It had similar bandwidth issues not caring about the user's Internet speed and also the same sync issues as others on Mac Only. PC didn't have the same fault. However, it is nearly impossible to get a Mac user over to a PC. Are there any fixes on the way?
Hi, having similar issues when I have dual monitors connected. My mouse and keyboard that are connected through my docking station (same station that the monitors are plugged into) does not work when I have the Remote Desktop app opened across both screens. When I change the App to only be displayed on one screen the keyboard and mouse work.
I'm having similar issues with my new machine (MacBook Pro M3 Max) when multiple monitors are connected. Every 10-15 seconds, video and input for the RDP connection will freeze for a few seconds. No issues with my previous i9 MBP, and I've ruled out connectivity or other possible issues.
Hi,
In the latest version, I'm also having a issue with the application window.
Every time I open the "Microsoft Remote Desktop" application in MacOS, the window size is decreased, doesn't keep the size that had when was closed.
Can you please confirm this issue from your side?
Thanks
Regards,
Bruno Jorge
Hi,
I also have issues with the client on macOS. On the windows client you can specify the resolution and color depth that you want to connect and have a wide range of options. This allows you to be able to use the client in low bandwidth situations.
The macOS client is unusable in low bandwidth situations since you have very limited options when it comes to setting the resolution and color depth. The resolution defaults to "default for this display" and it cannot be changed, which is 4K in my case. Lowest color depth is 16 bit which is too high.
