In the last week or so, I have repeatedly had to re-add the workspace URL for Windows 365 (the "subscription URL" collected from windows365.microsoft.com) to Microsoft Remote Desktop for Mac. The issue started with the previous version of the app, but has continued to happen about once-a-day since installing the latest version (10.9.0 build 2140) from the Mac App Store.
Every time the workspace is re-added, it needs to be reauthorized by signing in via OAuth again and any custom settings for the workspace need to be reconfigured.
Is this a known issue or am I the lone recipient of this particular cosmic annoyance? 😂
18 Comments
Looks good so far with Version 10.9.3 (2158)
Microsoft released a new Version of the RDC - the bug should be fixed Microsoft told us.....
Let's see....Christian_Ehret I have two Macs that haven't had the issue in weeks and neither of them are connected to Intune. However, I wonder if there is a security setting in M365 that DOES require a Mac be joined to Intune in order to save a connection, which was inadvertently turned on for environments experiencing this issue.
I hope it does stick for you, though. Mine has remained for the last 3 weeks without disappearing, so the issue appears to have been resolved for me without joining Intune, but if that is a surefire fix for others, this is pretty useful info.
After calling Microsoft say told me that this is a security feature.
You have to connect your Mac to INTUNE to keep the setting.
https://intune.microsoft.com/#view/Microsoft_Intune_DeviceSettings/DevicesMacOsMenu/~/appleEnrollment
I did so and after the reboot the settings are still there - let's see if they stay.....same here with 10.9.2 - I can connect to the Workspace so credentials and so on are not the problem....
Mine has not disappeared for about a week, now. Version 10.9.2 (2147) on macOS 13.5.2. Not sure if updating to the latest version fixed it, but if you haven't updated to 10.9.2 (2147) on the App Store yet, see if that solves the problem for you.
hope this is fixed ASAP
I have the same problem with a customer of ours. There, the problem occurs on several Macs with different Mac OS versions. On some Macs the workspace disappears almost daily. On others, the problem occurs only every few weeks.
If Microsoft Remote Desktop for Mac is repeatedly forgetting your Windows 365 workspace, it can be frustrating, but there are steps you can take to resolve this issue:
Update Microsoft Remote Desktop: Ensure that you have the latest version of Microsoft Remote Desktop for Mac installed. Outdated versions may have bugs or compatibility issues.
Check Credentials: Double-check your credentials (username and password) for your Windows 365 workspace. Make sure they are correct, as incorrect login information can lead to issues.
Workspace Settings: Review the settings for your Windows 365 workspace within Microsoft Remote Desktop. Ensure that you have saved the workspace with the correct settings, including the server address and login credentials.
Credential Management: On your Mac, open the "Keychain Access" application. Search for any saved credentials related to your Windows 365 workspace and delete them. Then, when you connect again, you will be prompted to save new credentials.
Recreate the Workspace: If the problem persists, try deleting the existing workspace in Microsoft Remote Desktop and create it again from scratch. This can sometimes resolve configuration issues.
Clear Cache: Clear the cache of Microsoft Remote Desktop. You can do this by going to the "Connection Center" and then "Preferences." From there, click on the "Clear Cache" button.
Reinstall Microsoft Remote Desktop: As a last resort, if none of the above steps work, you might consider uninstalling and reinstalling Microsoft Remote Desktop for Mac. This can help resolve any underlying software issues.
Contact Support: If the issue continues to persist, it's a good idea to reach out to Microsoft Remote Desktop support or your IT department for further assistance. They may be able to provide specific guidance based on your organization's setup.
Remember to back up any important information or settings before making significant changes to your remote desktop configuration. Additionally, make sure you have permission and authorization to access your Windows 365 workspace.
This is even worse for me, sometimes it might just close my session for no apparent reason, maybe because I clicked in another screen ? And then back to the little dance of setting the new workspace and typing credentials and passwords. This is really upsetting, please fix ASAP.
MacOS 13.3.1 (a) (22E772610a)
