Windows Office Hours: September 28, 2023

We have a large number of devices that haven't processed their Windows Updates and are still on an older version of Windows and don't understand why. Can you provide some guidelines for what we should be checking on the devices or in Intune to see why the updates aren't processing? When we talked to Microsoft support they suggested that we set our Maintenance time on the devices to 7pm instead of the default of 12am and we made that change over a week ago, but that doesn't seem to have changed anything. The devices show that the Update Ring policy "Succeeded", Windows Health Monitoring is "Enabled", Reporting and Telemetry are set to "Required", the Telemetry proxy server has been left as <blank>, the devices are checking in to Intune, the devices are marked as company owned, and you can see our policy settings below. Microsoft product updates Allow Windows drivers Allow Quality update deferral period (days) 2 Feature update deferral period (days) 2 Upgrade Windows 10 devices to Latest Windows 11 release No Set feature update uninstall period (2 - 60 days) 15 Servicing channel General Availability channel User experience settings Automatic update behavior Auto install at maintenance time Active hours start 7 AM Active hours end 6 PM Restart checks Allow Option to pause Windows updates Disable Option to check for Windows updates Enable Change notification update level Turn off all notifications, excluding restart warnings Use deadline settings Allow Deadline for feature updates 4 Deadline for quality updates 4 Grace period 7 Auto reboot before deadline Yes