Event banner
Windows Office Hours: September 28, 2023
Event Ended
Thursday, Sep 28, 2023, 08:00 AM PDTEvent details
Please note this Windows Office Hours date has been changed to September 28, 2023.
Get answers to your questions about adopting Windows 11 and managing the Windows devices used by remote, onsite, a...
Heather_Poulsen
Updated Sep 28, 2023
Rich_Olson
Sep 28, 2023Copper Contributor
Intune Question Regarding Update Rings - we have an issue where Intune updated machines to Windows 11 Insider Preview that were on Windows 10 and when you attempted to manually update them to Windows 11 the machine was not eligible because of the processor, etc. How did Intune update those machines to Windows 11 Preview if you manually attempted to update to Windows 11 and was stopped.
David_Guyer
Microsoft
Sep 28, 2023Hi Rich, interesting question since Intune only configures devices based on available device settings and uses Windows Updates, so doesn't have any way to work around that system. My understanding is that Windows Insider builds are published with the same hardware requirements. So, I'm not sure how your devices were able to get on Win11 Insider Preview. The only idea I have is that perhaps those devices were on Insider Preview on Windows 10 and were moved to Windows 11 before the hardware checks were implemented. I don't know if that helps, I hope so!
- Rich_OlsonSep 28, 2023Copper ContributorThose machines were NOT on Windows 10 Insider Preview. What we say is that Intune installed a generic driver and then the devices got updated to Windows 11 Insider Preview.
- David_GuyerSep 28, 2023
Microsoft
Since I know of nothing that Intune does similar to what you describe, I recommend reaching out to support to help dig deeper into device settings and logs and resolve your issue.