Event details

Have a question about Windows 11, device management, security, updates, or modern endpoint operations? This hour is dedicated entirely to your questions. Bring what's top of mind—from Windows 11 adop...
Heather_Poulsen
Published Jun 18, 2026
Office Hours
Technical Takeoff
Web series
nlmitchell's avatar
nlmitchell
Iron Contributor
Sep 17, 2026

Thanks Joe, so x64 OS is a requirement. Does that include both ARM (SnapDragon) and Intel/AMD architectures? We seem to be having issues with Unattended on ARM x64 devices and wanted confirmation before we spend considerable time troubleshooting 

  • Joe_Lurie's avatar
    Joe_Lurie
    Icon for Microsoft rankMicrosoft
    Sep 17, 2026

    In this requirement, x64 means on Intel or AMD hardware. Windows on Snapdragon is ARM64; its ability to emulate x64 applications doesn’t make the operating system x64.

    Attended Remote Help supports ARM64, but unattended control currently requires the target device to run an x64-based OS.

    --Joe.

    • nlmitchell's avatar
      nlmitchell
      Iron Contributor
      Sep 17, 2026

      Oh, that's disappointing and certainly explains what we have seen when trying to test Unattended on ARM64. Is this something that Microsoft are looking at? Is it on the roadmap? If so, any rough timescales would be appreciated. Thanks