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Have a question about Windows 11, device management, security, updates, or modern endpoint operations? This hour is dedicated entirely to your questions. Bring what's top of mind—from Windows 11 adop...
Heather_Poulsen
Published Jun 18, 2026
Office Hours
Technical Takeoff
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nlmitchell's avatar
nlmitchell
Iron Contributor
Sep 16, 2026

I wonder if anyone can offer any advice/guidance around Intune Unattended Remote, specifically on ARM devices. I posted this in the Intune Feedback Community - 

https://feedbackportal.microsoft.com/feedback/idea/c1070699-85a7-f111-85ce-7c1e529382f4

We just need to know if it's supported on ARM (Snapdragon) devices.

We have Intune Remote Help up and running, but we need to have the Unattended option/functionality available to us to support devices in certain scenarios.

  • nlmitchell's avatar
    nlmitchell
    Iron Contributor
    Sep 17, 2026

    Thanks Joe, so x64 OS is a requirement. Does that include both ARM (SnapDragon) and Intel/AMD architectures? We seem to be having issues with Unattended on ARM x64 devices and wanted confirmation before we spend considerable time troubleshooting 

    • Joe_Lurie's avatar
      Joe_Lurie
      Icon for Microsoft rankMicrosoft
      Sep 17, 2026

      In this requirement, x64 means on Intel or AMD hardware. Windows on Snapdragon is ARM64; its ability to emulate x64 applications doesn’t make the operating system x64.

      Attended Remote Help supports ARM64, but unattended control currently requires the target device to run an x64-based OS.

      --Joe.

      • nlmitchell's avatar
        nlmitchell
        Iron Contributor
        Sep 17, 2026

        Oh, that's disappointing and certainly explains what we have seen when trying to test Unattended on ARM64. Is this something that Microsoft are looking at? Is it on the roadmap? If so, any rough timescales would be appreciated. Thanks