Event details
We are now managing Apple computers via Intune. Unfortunately, we've already hit on two showstopper technical issues (one with the local admin account permanently locking out and now the PSSO v Golden Gate issue).
Why do Microsoft and Apple not have a joint team that work together? We logged a support ticket to Microsoft, who said it was Apple, so logged a support ticket to Apple, who said it was Microsoft.
Doesn't seem fair (not to mention very costly in terms of time and effort) that us customers have to play piggy in the middle going back and forth between you both, and having to play referee... 🙃
- Joe_Lurie
Microsoft
HeyHey16K Ugh. I’m sorry you’ve been caught between support organizations, obviously that isn’t the experience we want. Ownership can be difficult to isolate when macOS, Platform SSO, FileVault, and MDM behavior intersect. We are sharing your question with the PM owner of Apple in the Intune prodict group. If you can share both case numbers with him privately, he can ask Support to coordinate the escalation and ensure both teams have the combined diagnostic information. Good luck.
--Joe.
Hi Joe, thank you for your response. Who do I need to share the ticket number with please?
