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Have a question about Windows 11, device management, security, updates, or modern endpoint operations? This hour is dedicated entirely to your questions. Bring what's top of mind—from Windows 11 adop...
Heather_Poulsen
Published Jun 18, 2026
Office Hours
Technical Takeoff
Web series
nlmitchell's avatar
nlmitchell
Iron Contributor
Sep 16, 2026

I wonder if anyone can offer any advice/guidance around Intune Unattended Remote, specifically on ARM devices. I posted this in the Intune Feedback Community - 

https://feedbackportal.microsoft.com/feedback/idea/c1070699-85a7-f111-85ce-7c1e529382f4

We just need to know if it's supported on ARM (Snapdragon) devices.

We have Intune Remote Help up and running, but we need to have the Unattended option/functionality available to us to support devices in certain scenarios.

    • nlmitchell's avatar
      nlmitchell
      Iron Contributor
      Sep 17, 2026

      Thanks Joe, so x64 OS is a requirement. Does that include both ARM (SnapDragon) and Intel/AMD architectures? We seem to be having issues with Unattended on ARM x64 devices and wanted confirmation before we spend considerable time troubleshooting 

      • Joe_Lurie's avatar
        Joe_Lurie
        Icon for Microsoft rankMicrosoft
        Sep 17, 2026

        In this requirement, x64 means on Intel or AMD hardware. Windows on Snapdragon is ARM64; its ability to emulate x64 applications doesn’t make the operating system x64.

        Attended Remote Help supports ARM64, but unattended control currently requires the target device to run an x64-based OS.

        --Joe.