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Windows Office Hours: October 17, 2024

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Thursday, Oct 17, 2024, 08:00 AM PDT
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Get answers to your questions about adopting Windows 11 and managing the Windows devices used by remote, onsite, and hybrid workers across your organization. Get tips on keeping devices up to date ef...
Heather_Poulsen
Updated Nov 19, 2024
Office Hours
RyanSteele-CoV's avatar
RyanSteele-CoV
Iron Contributor
Oct 17, 2024
Can you please provide an update on the status of the issue with Expedited Updates? For those that aren't aware, using the "Quality Updates for Windows 10 and Later" policy in Intune to expedite the installation of a security update is currently not working. Instead of installing the update and forcing a restart of the machine, the update is repeatedly installed and rolled back, and the machine restart is never enforced.
EricMoe's avatar
EricMoe
Icon for Microsoft rankMicrosoft
Oct 17, 2024
Unfortunately we do not have any insights into the status of the issue you are experiencing. Work with the support engineer(s) assigned to your support case to work to resolution.
  • David_Guyer's avatar
    David_Guyer
    Icon for Microsoft rankMicrosoft
    Oct 17, 2024

    RyanSteele-CoV ,

    I've take a closer look at your other post and I don't think it's expedite.  The Expedite feature is done once the restart completes. So, with the rollback 10 hours later, I think that's where to focus and determine what is triggering that rollback.   

    An update rings policy can be configured to roll back, that might be a quick simple thing to check.

    We aren't seeing data on the service or feature end showing this, so I don't think it's widespread, but something is definitely not working for you and at least one other customer and so I've reached out to the Expedite owner to see if we can get a bit better investigation.

     

    Thanks for bringing this up.

     

    -David

    • RyanSteele-CoV's avatar
      RyanSteele-CoV
      Iron Contributor
      Nov 15, 2024

      Hi David_Guyer

      I'm not sure where this issue stands with your team, but I just had a frustrating call with the support rep assigned to the case. It doesn't sound like any progress has been made, and if you can believe it, he was asking me to do more testing. My organization does not exist to serve as Microsoft's QA department, so I politely declined.

      Anyway, please know that you have an unhappy customer here.

    • RyanSteele-CoV's avatar
      RyanSteele-CoV
      Iron Contributor
      Oct 17, 2024

      Also, just to clarify: the expedite feature never enforces the reboot. The computer does not restart between the update installation and the rollback. If the end user happens to restart the computer on their own after the update has been staged, it installs successfully.

Date and Time
Oct 17, 20248:00 AM - 9:00 AM PDT