Event banner
Event details
In Intune, when the primary user is deleted from Entra (e.g. when they leave the company), why does various information (such as Management Name, Device Name and Serial Number) disappear from their associated Intune device record please?
- Max_Stein
Microsoft
Hi HeyHey16K! It seems that the user or device wasn't offboarded as expected, which might be affecting the device information.
We have a few suggestions and best practices for effectively offboarding users, as well as using Intune device cleanup rules to prevent this from happening in the future. Check out the blogs below to learn more:
- Thank you Max, totally hear you on this. Unfortunately the team responsible for our ULM process aren't doing it properly at all, will remind them with your first link, thank you!
For example in the above...
