Event details
Out of several hundred devices, most have migrated from Windows 10 to Windows 11 but about 40 laptops still haven't been offered the upgrade. All our devices are subject to the same Windows Update for Business policies in Intune / AD / Configuration Manager and as far as I can tell, the devices stuck on Windows 10 are hardware compatible with Windows 11 and don't have any high risks that are blocking upgrades. The installation assistant works fine, but it's a massive inconvenience when users are working remotely and there's no maintenance window. Is this a common scenario and do I need to repair the Windows Update mechanism on these machines or is there something else I need to do?
- Joe_Lurie
Microsoft
MichaelChapman​ Without more info, it's hard to say if this is a common scenario. What we see a lot is low disk space issues causing the upgrade to fail. Or a Safeguard Hold that causes it to not be offered. In this case, there also may be a conflict between policies being offered via Intune / AD / ConfigMgr.
I don't want to say that you have to repair the Windows Update agent, but if you haven't tried that on one of the devices, it couldn't hurt to try. You also may want to open a ticket, so they can gather logs.
Thanks Joe. We do have some safeguard holds on drivers and some low disk space issues, but there are a lot that don't have even a medium risk reported. I've followed official guides and community posts for fixing Windows Update on some but these haven't helped. I've done my best to retire any legacy GP objects and ConfigMgr policies for updates, but I'm worried there are tattooed settings in their registries. Are there any keys in particular that I should check?
