We are starting to use Intune Remote Help as part of our transition away from MECM Remote Takeover. Feedback that we've had from our support teams is that most failed connections are caused by the user missing the connection prompt that appears above the taskbar.

The behaviour of the Notifications Area is controlled within 'Settings \ Accessibility \ Visual Effects \ Dismiss notifications after this amount of time' - currently defaults to 5 seconds. This can be configured by a Config Profile through Intune, but would affect all notifications such as MS Outlook (new emails) and Windows Security Centre (Defender). Luckily wouldn't affects Teams notifications, the Teams clients handles its own notification duration.

Question: are there any plans to have the setting configurable independently for Remote Help? Something in 'Tenant Admin \ Remote Help \ Settings' within Intune perhaps? Not sure how you'd get that to win over the Windows default, but MS Teams seems to manage it.