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Jason_Sandys
Microsoft
MicrosoftHi Ido. I'm sorry for your frustration on this scenario and the additional work it's causing you. What version of Windows are you running and is there a single hardware vendor for all of these devices? Also, who is performing the motherboard replacement? A tech from the vendor?
Hej Jason, thank you for your reply. We are running Windows 10 22H2 and the devices are all Dell Latitude 13" and 15" with following serial numbers(!). This is a school evironment. It's a public sector organization. A large land district. All our purchase is bound to public procurement rules. That means that we have a 4 years hardware support contract with at big firm here in Denmark. Our contractor is working with Dell support. We are replacing our HW every 4 years bound to those public procurement rules and it is always one of the big producents that wins. We worked with Lenovo products for many years for example. Nevertheles, it is common that we need to change many motherboards. it is very common procedure i am afraid...