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Windows Office Hours: November 16, 2023
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Thursday, Nov 16, 2023, 08:00 AM PSTEvent details
Get answers to your questions about adopting Windows 11 and managing the Windows devices used by remote, onsite, and hybrid workers across your organization. Get tips on keeping devices up to date ef...
Heather_Poulsen
Published Jul 11, 2023
Jason_Sandys
Microsoft
Nov 16, 2023Hi. This is certainly an interesting and deep issue. Unfortunately, there's nothing we can truly offer to help this. This is ultimately a Windows specific issue that the Windows product group needs to review and prioritize to address. Continuing with your support case and escalating if possible is the best path to follow here. I will bring this to the attention of a colleague that tracks Windows commercial issues but that's not necessarily a path to resolution here. I understand that's frustrating, but the Windows code base is deep and wide and this will require a thorough investigation that is best handled through your support case as noted.
poregan-mla
Nov 16, 2023Copper Contributor
Hi Jason, thanks for the candor. We've tried escalating a few times but it seems like we're hitting a wall, and we keep getting new tickets when it transfers between support teams because it isn't falling neatly into Windows or Entra. So far, we haven't received acknowledgment of it getting into Azure or Windows' bug tracker or a response with the permanent workaround. We can forward you a few of the tickets if that would help your colleague become more familiar with the problem.