Windows Office Hours: November 16, 2023

According to the documentation for Autopilot resets: "When Autopilot reset is used on a device, the device's primary user is removed. The next user who signs in after the reset will be set as the primary user." But this is not the case, primary users are not removed and new primary users are not set. This was confirmed and replicated by Microsoft support. Is it the documentation or the process that is at fault? For context we ordinarily do local autopilot resets on device with an ethernet connection, however we experience the same behaviour for autopilot resets triggered through Intune. I would appreciate any feedback available on this.