Windows Office Hours for IT professionals - May 2024

Event details

Get answers to your questions about adopting Windows 11 and managing the Windows devices used by remote, onsite, and hybrid workers across your organization. Get tips on keeping devices up to date ef...

Char_Cheesman

Updated May 16, 2024

Office Hours

pc-88

Brass Contributor

May 16, 2024

It looks like that is all about troubleshooting joining the device to Entra ID. The devices seem to be successfully joined to Entra ID, just not successfully enrolled into Intune. I can see up-to-date information on the devices in the Entra admin center, but they don't show up at all in the Intune portal.

Jason_Sandys

Microsoft

May 16, 2024

Correct. The first step in troubleshooting enrollment is to validate that the join was complete successfully though. Showing in Entra does not validate this so you really need to validate this first. Once you've validated that, see https://learn.microsoft.com/en-us/troubleshoot/mem/intune/device-enrollment/troubleshoot-device-enrollment-in-intune for information on troubleshooting enrollment.