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Microsoftharis7777 The Windows 10 device can be updated using Intune Feature Update Policy or even just using Windows Update. Using a cloud service like One Drive is a great way to make sure user data has a backup before the upgrade. With Intune you could use DEM Account or adjust your device limit in Entra.
MicrosoftTacking on to Dan's answer a bit, keep in mind that DEM accounts should not accounts used by actual users. Instead, they should be generic accounts. For clarity though, haris7777, you asking about "enrolling", enrolling to what though? Are you talking about enrolling the devices into Intune for management? Or are you instead referring to "joining" the devices to Entra? Can you provide more details about the full scenario including current device state and where you are going besides wanting to upgrade the devices to Win11?
I am the IT technician. I join devices to Entra before setting up user and providing them their device. I am getting error 801c000e saying device cap reached when I am joining the device to entra I have intune admin and I am DEM on my normal account which I am using to join entra. I do have an elevated account with global admin but with no e5 license are you saying to use elevated for the purpose of joining devices to entra?
- Jason_Sandys
OK. as noted, DEM should not be assigned to a specific user's account. You should be using a generic account for this purpose. This account does not need any elevated permissions in Entra or Intune.
Is there a reason why you are doing this for them though instead of using Autopilot (either pre-provisioning or user driven)?
yes we set up the user as to push all the policies and download a few agents to monitor the devices remotely. I keep the admin rights by enrolling the device and add the user as standard. There may be a different and better approach for this which I don't know. if I change the device limit it changes for everyone. I want to change just for myself. what will be the best way to increase just my own account. reason why I do this as my non elevated account has e5 license and once I join it converts windows pro to enterprise in new laptops. instead of the elevated I am not sure if that will work to join devices and if it does would it convert the windows pro to enterprise or not can you advise please. I have raised tickets with ms support no one gets back. Please if you can escalate this my contact is [redacted]
