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Windows Office Hours: May 15, 2025
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We are attempting to configure organizational messaging for sending out emergency alerts and other service messages. In our testing we've found it very inconsistent in sending messages out to the test group of users that we selected. Some users get the messages, and others do not. We have completely validated that the users are getting the same policies applied. I have followed the Microsoft documentation on configuring the correct policy (see https://learn.microsoft.com/en-us/microsoft-365/admin/misc/organizational-messages-microsoft-365?view=o365-worldwide#setting-tenant-policies) and all users are licensed with Microsoft 365 E5 licenses which meet the licensing requirements. We have submitted a ticket to Microsoft Support on this issue, but they have not provided a resolution. I did find that if a user has the "Suggested" notification option turned off, this negatively affects a user being able to see the toast notification. Are there any other settings or configurations that could affect a user being able to receive an org message toast or taskbar notification?