Hey guys 👋, thank you for continuing to host these sessions.

Why is Intune reporting so unreliable?

We have a MS support ticket open for a problem with one of our policies, which Intune was reporting failed on 700 computers. After six months of investigation (and still ongoing...) one of the MS support guys asked us to "change something on the policy to force the backend data to refresh". After six months of reporting 700 failures, two days later the reported failure numbers dropped from 700 to 70. But how can we know even that is true? It could be 70, 700 or 7,000. 

MS support's response was to direct us to a five year old MS blog article (link below) admitting Intune reporting cannot be relied on. If this was an issue five years ago, why hasn't it been resolved? How do we know the state of our environment if we cannot trust what the Intune reports tell us? We do not have capacity to be changing every policy every day, just to force the backend data to refresh...

https://techcommunity.microsoft.com/blog/intunecustomersuccess/support-tip-known-issues-with-intune-policy-reports/2676483