Event details
Greetings,
We are working with our OEM partner on a "enterprise-ready" Windows 11 image for the Windows 11 PCs we purchase through them. They have provided a POC for us to test. During the testing we determined that remote wipes and resets via Intune do not work. The process fails around 3-4% for each. Per our OEM partner, there is an issue with Windows 11 Enterprise that is causing the issue.
In testing, the only way we can reset the device is to perform a push-button reset from within Windows and use the "download" option. I believe this option may be downloading the fix as it falls in-line with the information in the release note below.
Per the Windows 11 release notes, this may have been resolved with the April 25, 2025, KB5055627 preview update and officially in the May 13, 2025, KB5058411 update. Per the notes:
"Windows Setup Fixed: If you install Windows 11, version 24H2 with Windows Setup and run System Preparation (Sysprep) afterwards, the boot file configuration is not properly updated, resulting in push-button reset options not working."
Can we confirm that the push-button reset fixes are related to remote wipe/resets performed in Intune? Will this fix be added to the Enterprise build of the Windows 11 OS? If so, do we know what build this will be? If not, how can OEM partners ensure the Enterprise build they send to customers includes this fix?
Thank you,
Jeremy
- EricMoe
Microsoft
Hi Jeremy - since this fix shipped in May's update, and would be included in June's update as well, your best bet would be to first test reset through Intune on an up-to-date device and confirm you no longer see the issue. If you do, then the issue must not be related to the fix in 5B, and a new support case should be opened to investigate. Your OEM would need to make sure they are shipping an up-to-date enterprise build based on their image creation processes.
Hello Eric,
Thank you for the prompt reply. I can confirm that a reset through Intune was successful on the machine after performing the push-button reset. During the push-button reset/reinstall of Windows it checks for updates, and I believe the machine received the update at that time. Once that was finished, I performed a reset via Intune which was successful. No other changes were made. I then found the release notes referenced in my initial comment but couldn't specifically find any information that those fixes would apply to remote resets via Intune.
Thank you,
Jeremy
