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Using Intune for Application Management, it shows Managed Apps by device clearly and what the status is. However Intune is missing a feature that many other UEM tools have and that is essential from a support perspective: (remotely) force installation of an available application.
Is this feature anywhere on the roadmap?
Microsoft VanakenJ By "available application" you mean one that is assigned to a user as optional, that they can install from Company Portal? If the app needs to be installed, you would assign it as required. Or is there a reason you would assign as Available, but still need to force the installation?
If this is for VPP apps (you don't specify an OS in your post) please like (👍) this post on aka.ms/IntuneFeedback https://feedbackportal.microsoft.com/feedback/idea/149d2f14-0529-ef11-8ee8-6045bdb3639f?q=force+installation
This is in the scenario of a Windows app deployed to a group of users as 'Available', where IT support wants to install (push) installation of the app on behalf of (a single) user. This could extend reach of IT support and offer better service to end users.
- Joe_Lurie
Thanks for the scenario. This is not something that we are looking at, though we do see some benefit. Recommend training the users on using Company Portal to find the apps that've been assigned and showing them how install them.
Alternatively, we have Intune Remote Help where IT can remote into a device, but this is probably not what you are looking for.
Joe_Lurie We have profiles of users that are not so "IT-aware" + point of view IT support: servicing an end-user in an interactive way (check availability, take remote control...) takes way longer than a few click in Intune. For IT support this is just faster in resolving that kind of support tickets (read: they have a better support KPI at the end of the month).