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Are you able to offer any guidance on Intune Unattended Remote Help?
We currently use MECM for Remote Takeover and one feature of that is to be able to remote to a device if it is locked or logged out - configurable in the Remote Tools client settings that get assigned to devices.
There was a private preview that ran earlier this year on Unattended Remote/Access, I wondered what the outcome of that was and what features/functionalities are due to be flighted into tenants as GA? And timescales associated with that.
We would require user acceptance of the connection when devices are logged in but we would need to have unattended access if the device was either locked or logged out. Not having this would be a major blocker for us transitioning from MECM Remote Takeover to Intune Remote Help.
Remote Takeover is the last MECM functionality that we are using, removing that would mean we could move our devices to becoming Intune managed and no longer co-managed.
This is on the roadmap for August.
https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=%5B%22Microsoft+Intune%22%5D#Roadmap
Yeah, thanks, I had come across that one. Assuming this will cover devices that are either locked or not logged in....would it cover being able to remote to a device that is logged in but we don't have a user to accept the connection? Thinking along the lines of public facing devices, kiosks etc etc.
Our default for Corporate devices would be for the user to have to accept the connection for obvious security reasons, but we would want to ring fence certain devices to not needing acceptance.
Does this mean that the fourth option here is kind of redundant at the moment within the Intune RBAC?
- Joe_Lurie
Microsoft
nlmitchell thanks for the question. As gflaz84umd pointed out, this is coming soon and is listed on our public roadmap. We can't officially confirm a release date as sometimes things slip, but the current POR (plan of record) is what's publicly posted on the aka.ms/M365Roadmap (or the link above).
Thanks Joe_Lurie - hopefully things don't slip too far from the published date. It's the one thing that's blocking us from implementing Remote Help at the mo, really keen to move away from MECM Remote Takeover and uninstall the MECM client from out 5,000 devices so they become Intune managed and not co-managed.
Regarding the Private Preview that ran, are you able to share any output from that? What is going into GA, what was dropped etc etc? Be interested to know what is produced at the end of those previews. Having been part of some myself I don't remember seeing any documentation being released?? Perhaps it does and it's just an internal Microsoft comms piece?
