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I have 3 Dell laptops in my inventory that were purchased with Windows 11 Home pre-installed but were upgraded to 11 Pro so that I could join them to my tenant. Because the upgrade was purchased from the Microsoft Store, and the install completed using the Product Key provided after the purchase, I had to use a personal email to setup the system as a new PC in order to be able to apply the Product Key. Now that the systems are Entra joined and are being managed in Intune, I'd like to remove the profile that's tied to my personal email but I can't figure out how. Is there a way to do this?
What happens when you try to remove the user account and profile through "accounts" in settings?
Hi, Dom. Not sure if my original reply was posted so forgive me if this is duplicitous.
I don't have the option to remove the account or profile in Settings.
Since the upgrade to 11 Pro, I've been able to join all three devices to my tenant with the end users' Microsoft work account, but doing so just creates a separate profile for the end user and the original profile that was created with my gmail account remains and I cannot see any option to remove that profile.
I tried to "remove the device" in thru my gmail settings, but doing so just dropped the devices from my gmail purview and did not remove the profile.
There's no option to remove the user account or the profile itself. Since upgrading the OS, I was able to join the devices to my tenant, and the devices now say they are managed by my company, but there are now 2 separate profiles on each machine -- the one for each end user that's connected to my tenant, and the one that's connected to my gmail account that's showing as the local administrator for the device, which is the one I'm hoping to remove.
I tried to "forget the device" in my gmail settings for one of the machines but it did not get rid of the profile, it just removed it from the device list in my gmail account.
Did you assign local admin rights to the new user too?
Negative, only because I don't want the end user to have admin rights.