Hello!

We’re a cloud‑first organization and are seeing inconsistent Autopilot behavior across several Surface models primarily with the error code 8018000a. Older models like the Surface Laptop 4 and 5 often show a black screen during enrollment, then continue normally after reboot. Removing and re‑adding devices to Autopilot improves reliability on some models (like the SL5), but new Surface Pro 7 devices out of the box still have multiple reboots, repeated sign-ins, and intermittent enrollment errors even after resets. 

Mainly curious: what’s the expected normal behavior for Autopilot enrollment across Surface devices, and is what we're seeing typical?