Event details
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Heather_Poulsen
Updated Dec 18, 2025
Joe_Lurie
Microsoft
Jan 15, 2026Carvertb if you haven't made any changes to the devices, the way they are enrolled or the way the apps are installed and run, and you have no compliance or conditional access policies in place, sounds like you might need to open a support ticket, so that the agents can collect the logs from the device to see what's going on.
Carvertb
Jan 15, 2026Occasional Reader
My apologies, I think I misspoke. we do have CA and compliance policies in place but neither of them have had any changes, I was just curious if there had been some form of update or security rollout in roughly the past 2 months within one of the admin portals that may have had an effect on this issue