Windows Office Hours: February 15, 2024

3 Intune iOS questions... 1) We've had several iOS devices that for whatever reason did not report in after some time. When we go back to those devices Comp Portal app is still there, we sign in and do a Check Status, but the device does not report back in on the server. It still shows "last connected (x) months ago". The device still has security policies in effect and won't allow those changes. The only fix we've found is wiping the device and re-enrolling. Thoughts on this? 2) When users setup their new iPhones and we do a restore from iCloud, the Comp Portal does not come down. We've had multiple instances where we've had to wipe again and start all over. After about 50/50 ... sometimes that app will eventually come down and sometimes it doesn't. Any help here? 3) We have some iPhones in our environment that do not have an Apple ID on those devices. After installation, the Comp Portal is there and those users are able download and install any O365 app there needed, However, recently it would not allow those users into the Comp Portal, it was forcing them to update bringing them to the App Store to update the app ... even though there was no Apple ID on those devices. The fix was to have those users wipe and re-enroll. If an Apple ID is not needed here, why was it forcing those users to install the app update? Shouldn't that have come from Intune to update? Any ideas here so this doesn't happen again?